How soon will my order arrive?
Orders take 1 to 3 business days to prepare, then 4 to 7 business days in transit, so most arrive within 5 to 10 business days in total. Our daily cut-off is 4:00 PM ET, and a tracking link reaches you by email the moment your order ships.
Do I pay for shipping?
No. Every order ships free anywhere in the United States, with no minimum spend and nothing extra at checkout. For now we deliver within the United States only, so we can keep the experience great close to home.
Which payment methods can I use?
Whatever suits you best: Visa, Mastercard, and American Express, plus Maestro, PayPal, Apple Pay, and Google Pay. Every payment is protected with SSL encryption to keep your details safe.
Can I swap an item for another size?
Absolutely. Exchanges are available on request, so email info@volera-studio.com with your order number, tell us what you would prefer, and we will help you sort it.
How do returns work?
You have 30 days from delivery to send items back, as long as they are unused, in their original condition, and packed in all their original packaging. Email info@volera-studio.com with your order number and we will guide you through it. There are never any restocking fees.
When will my refund come through?
Once your return arrives and passes inspection, your refund goes back to your original payment method within 7 business days. Your bank may take a little longer to show it.
My tracking hasn't moved, is that a problem?
Tracking can take a day or two to update, especially just after dispatch, so a quiet spell is usually nothing to worry about. If more than 10 business days have passed and your parcel still hasn't arrived, email info@volera-studio.com and we will look into it right away.
Can I change or cancel my order?
If it hasn't shipped yet, there is a good chance we can. Get in touch as soon as possible after ordering and we will do our best.
Is my information safe when I order?
Completely. Your privacy and payment security come first, we never store your sensitive details, and our checkout is fully encrypted.
Still have a question?
We are always here. Email info@volera-studio.com and we will get back to you, usually within 12 hours.